Contact Us

By Email

Please choose from the list of subjects below to contact us via email. This allows us to route your concerns to the correct department and reply as quickly as possible.

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OldNavy.ca Feedback

For general questions, comments, or complaints about OldNavy.ca

Old Navy Store Feedback

For general questions, comments, or complaints about an Old Navy store

By Phone

1-800-OLD-NAVY (1-800-653-6289)
You may call our customer service department for questions or comments about Old Navy.ca, for questions about Old Navy GiftCards or to check your GiftCard balance, to find the store location nearest you.

TDD

You may also reach our Customer Service department via TDD (Telecommunication Device for the Deaf) at 1-888-906-1104 (in English) or 1-866-740-8344 (in French).

By Mail

For questions or comments about OldNavy.ca, write to us at:

Old Navy Online
60 Bloor Street West, Suite 1501
Toronto, Ontario M4W 3B8
Canada

For questions or comments about any Old Navy store, write to us at:

Old Navy Customer Relations
60 Bloor Street West, Suite 1501
Toronto, Ontario M4W 3B8
Canada